Due to Covid condition we are not excepting any return to avoid the transmit of virus
Kapdewaley will not be able to accept returns after 15 days of delivery of the
You can raise a request to return your items with these simple steps:
1. Log into your www.Kapdewaley.com account
2. Go to My Orders
3. Click on 'Return' against the item you wish to return or exchange
4. Fill in the details and raise a return request
Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Kapdewaley account.
Refund will be initiated once Kapdewaley receive the returned product and based on wear and tear refund will be initiated. Also if returned product is damaged refund cannot be initiated and product will also not deliver back.
In case of returns/Exchange:
1. Return/Exchange should be initiated within 15 days of order delivery.
2. The tags on the product should be intact.
3. The product should be unwashed, unused and in an undamaged condition.
4. The item needs to be returned along with the original packaging.
5. Return shall not be entertained in the condition of customized T-shirts category.
If your account return button is grayed out or disabled this means the item has been delivered already or the item is non-refundable.